Content

What are the different content statuses when approval flows are turned off?

1. Draft:

   1. The initial state of the content is draft.

   2. Only AI content pieces can be saved as a draft for review later.

2. Scheduled

   1. Content reaches this state once it is scheduled to go live on a future date.

3. Published

   1. Content reaches this state once the Release Date is reached.

   2. Release date cannot be updated.

   3. Podcast audio files and the raw video files cannot be changed.

   4. For AI content, you will not be able to go back to Step 2 to edit and revise content.

How do I create Podcasts?

Follow the steps below to create Podcasts:

1. Head over to the Tigerhall Web App → Content → Podcasts

2. Click on the “Create” button

3. Choose whether you’d like to upload a podcast file or generate one using AI

   1. Manual Upload:

      1. Upload your Podcast file and fill out details such as title, Thinkfluencer(s), topics, release date, preamble, and cover image. You can add additional information to summarise key takeaways.

   2. AI:

      1. Upload the documents you would like to provide to AI as context for generating your podcast. Fill out the title, prompt for the podcast, topics, and groups you would like to customise your podcast for.

      2. Manually edit the generated transcript, choose speaker voices, and generate the podcast audio

      3. Fill out details such as title, Thinkfluencer(s), topics, release date, preamble, and cover image. You can add additional information to summarise key takeaways.

4. Once you’re ready, hit Publish!

How do I create Videos?

Follow the steps below to create Videos:

1. Head over to the Tigerhall Web App → Content → Videos

2. Click on the “Create” button

3. Choose whether you’d like to upload a video file or generate AI slides

   1. Manual Upload:

      1. Upload your Video file and fill out details such as title, Thinkfluencer(s), topics, release date, preamble, and cover image. You can add additional information to summarise key takeaways.

   2. AI Slides:

      1. Upload the documents you would like to provide to AI as context for generating the slides. Fill out the title, prompt for the slides/video, topics, and groups you would like to customise your video for. You can also choose to edit the slide background and text colour at this stage.

      2. Manually edit the generated slides, slide transcript, and choose speaker voices. We offer you a variety of editing capabilities for text, images, and other elements on the slides.

      3. Fill out details such as title, Thinkfluencer(s), topics, release date, preamble, and cover image. You can add additional information to summarise key takeaways.

4. Once you’re ready, hit Publish!

How do I create Power Reads?

Follow the steps below to create a Power Read:

1. Head over to the Tigerhall Web App → Content → Power Read

2. Click on the “Create” button

3. Choose whether you’d like to write a Power Read or generate one using AI

   1. Manual:

      1. Fill out details such as title, Thinkfluencer(s), topics, release date, preamble, and cover image. You can add additional information to summarise key takeaways.

      2. Write out your Power Read in the text editor provided.

   2. AI:

      1. Upload the documents you would like to provide to AI as context for generating your Power Read. Fill out the title, prompt for the Power Read, topics, and groups you would like to customise your Power Read for.

      2. Manually edit the generated Power Read.

      3. Fill out details such as title, Thinkfluencer(s), topics, release date, preamble, and cover image. You can add additional information to summarise key takeaways.

4. Once you’re ready, hit Publish!

   Make sure your Power Reads are short, clear, and concise! They’re meant to take less than 10 minutes to read.

How do I create Experiences?

Follow the steps below to create an Experience card:

1. Head over to the Tigerhall Web App → Content → Experiences

2. Click on the “Create” button

3. Choose whether you’d like to create a Livestream or Broadcast Experience:

   1. Livestream:

      1. Fill out details such as title, guest speakers, topics, release date, start & end date for the livestream, preamble, and cover image. You can add additional information to summarise key takeaways.

   2. Broadcast:

      1. Choose which broadcast you would like to create an experience card for.

      2. Fill out details such as title, guest speakers, topics, release date, start & end date for the broadcast, preamble, and cover image. You can add additional information to summarise key takeaways.

4. Once you’re ready, hit Publish!

How do I create Broadcasts?

Follow the steps below to create a Broadcast card:

1. Head over to the Tigerhall Web App → Content → Broadcasts

2. Click on the “Create” button

3. Choose whether you’d like to create a Live or Pre-recorded Broadcast:

   1. Live Broadcast:

      1. Fill out details such as title, Thinkfluencer(s), topics, preamble, agenda, and cover image. You can add additional information to summarise key takeaways.

      2. Upon publishing, you will view the broadcast configuration settings and an area to manage the status of the broadcast.

   2. Pre-recorded Broadcast:

      1. Add the video file you would like to broadcast.

      2. Fill out details such as title, Thinkfluencer(s), topics, start & end date for the broadcast, preamble, agenda, and cover image. You can add additional information to summarise key takeaways.

      3. You can also add an end image to your pre-recorded broadcast. This image will be displayed for users once the stream is over.

4. Once you’re ready, hit Publish!

How do I create PDFs?

Follow the steps below to create a PDF:

1. Head over to the Tigerhall Web App → Content → PDF

2. Click on the “Create” button

3. Fill out all relevant details regarding the PDF, including the title, Thinkfluencer(s), and topics.

4. Add the PDF file you would like your users to consume.

5. Once you’re ready, hit Publish!

How do I create External Resources?

Follow the steps below to create an External Resource:

1. Head over to the Tigerhall Web App → Content → External Resources

2. Click on the “Create” button

3. Fill out all relevant details regarding the External Resource, including the title, Thinkfluencer(s), and topics

4. Add a link to the external resource you would like your users to consume. Ensure the permissions for that link match those of the selected topics.

5. Once you’re ready, hit Publish!

What are Trails?

Trails are a collection of content pieces and can include organization-owned custom content as well as Tigerhall content. They are change journeys that are curated for team members to enable them to understand the WIIFM - What’s in it for me?

These trails can then be assigned to specific groups and users, or even the entire organization, via actions.

How do I know which content pieces to add to a Trail?

Before selecting content pieces, it is important to keep the following in mind:

• What is the intended outcome from the Trail, ie, informing users of a new change, or diving more into a particular change through deeper content

• The audience profile - roles, departments, seniority, regional context (especially for areas of sales, GTM strategy, marketing initiatives, and so on)

• Go to the ‘Explore’ section and search either by topic under “Browse by Topic” or with keywords to find content pieces that align with the learning objective of the Trail you are looking to curate.

  Once you have selected the pieces you want to include, it is important to focus on the overall structure of the Trail as a learning journey:

  • Find an introductory piece that can set the scene and provide context

  • Followed by pieces that expand further toward the change journey objective

  • Make a note of the content pieces selected for the trail

How do I create Trails?

Follow the steps below to create Trails:

1. Head over to the Tigerhall Web App → Content → Trails

2. Click on the “Create” button

3. Add content in the order you would like users to consume the Trail

4. Fill out all relevant details regarding the trail, including the title, description, topics, and cover image.

5. Confirm details and publish your Trail!

How many content pieces should a Trail have?

You can add as many pieces as you like to a Trail. However, please do keep in mind the user and how long they have to complete the trail. Based on our experience, we recommend that a trail be anywhere between 5 and 8 pieces long.

What are the best practices for content creation?

1. Always make sure to fill out the important information, including the Title, Thinkfluencer(s), Release Date, Categories, and Cover Image.

2. To help guide your learners, we recommend including a Preamble and Additional Information with actionable insights learners can take away from the piece.

3. If you’d like a content piece to be available only to certain groups/programs/cohorts in your organization, you can select the desired group under the “Organization Groups” filter when creating the piece.

4. If you would like to create content that is visible to the entire company, you need to tag that topic to the group “All Users in the Org.”

5. Follow the guidelines provided for uploading cover images, podcast audio files, and video content.

What are the changes to the content creation workflow with approval flows turned on?

With approval flows turned on, the following changes are made in the content creation workflow:

• A new field called Approvers will appear on the content creation page for you to choose approvers for the content being created.

• Content is not immediately published; it will require one or more rounds of approval.

• The remaining fields to fill out remain the same.