Manage Users

Last updated: February 27, 2026

The Manage Users page lets you view, add, and manage users in the organization. You can access this through the left navigation bar on the Tigerhall web app.

This page will help you navigate through your organization’s users. The Manage Users page in the Admin Portal gives organization admins access to all these functions including editing user profiles, adding users, removing users, and viewing pending invitations sent out to existing users.

You can click on any row in a table and it will lead you to the relevant page as the first column:

  1. Clicking on an action data row → action detail page

  2. Clicking on a user data row → user page

  • You can do so for tables in the Statistics Page & Manage Users & Stakeholder Groups Pages.

How can I setup SSO for my team?

Follow the steps below to set up SSO for your team:

  1. Go to Tigerhall: The All-in-One Change Activation Platform

  2. Go to the Settings tab in the left navigation bar

  3. Click on Setup SSO

Using SSO enables better and more secure access for your users. Additionally, our research shows that 92% of users who forget their login information will simply leave the site instead of resetting their password! So make sure you have SSO in place to drive the learning efforts!

You can only set up SSO if your team has over 10 members

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How do I add users to my organization?

We provide three methods of adding users to an organization. The steps for each of them are listed below:

  1. Import CSV

    1. Download the sample CSV file

    2. Fill out this file in the given format with your team’s information

    3. Upload this file

  2. Adding Single User

    1. Fill out the user details and click the Add button to add them to the organization.

  3. Adding Users by sending an invite link

    1. Copy the invitation link and send it to users you want to add to the organization. They will receive an email to accept your invitation to your organization.

     

What are the user statuses?

We have three user statuses:

  1. Enabled: A user with this status has their account access enabled from Tigerhall's side. This status does not differentiate between those who have logged in or not.

  2. Archived: A user with this status does not have access to the platform. Since the user is not deleted, their access can be restored if needed.

 

What are the different actions I can take for a user?

We provide the following tools to manage a user:

  1. Delete User

    1. Doing this deletes the user from the organization along with their data.

  2. Add to Group

    1. Please note, that you can only add users to groups that already exist. If you would like more information on creating groups please click here.

  3. Set Access Levels

    1. This takes you to the Access Levels Page, click here for more info on this section

  4. Archive User

    1. To access this feature you must be inside the individual user’s profile.

    2. Click on the archive icon (shown in the screenshot below) to archive the user.

    3. Archiving a user does not remove them from your org. It also hides their data in the Statistics and Report Builder pages.

  5. Edit Information

    1. Provide users with Organization Thinkfluencer status

    2. Provide users with access to livestream within the organization

    3. Edit their profile details and images

  6. Impersonate User (only available to organization admins)

    1. This is a feature that you can use to experience the platform through the lens of a particular user, along with their permissions (if applicable) for 15 minutes.

    Please note that Org Admins should not delete users without consultation with Tigerhall as it will impact the historical data connected to the user and the org. Once the user is deleted it’s not possible to retrieve the usage data. We recommend moving the user to a separate archive group. To do this create an Archive group and simply add a user to this group. Follow the naming convention:

    [Org name]- Archive - Group Name. For eg: Tigerhall - Archive - Marketing Team

     

What is a Thinkfluencer?

In Tigerhall, Thinkfluencers are regarded as someone with deep expertise in a field. Only Thinkfluencers are allowed to have content tagged to them. There are many use cases to set someone in your company as a Thinkfluencer:

  1. To showcase their deep expertise in any domain

  2. To highlight a user as a champion/top performer

Remember, when you create content, you will be presented with a Thinkfluencer dropdown to choose who has created the content/whom the content is from. In here, you will only be able to select Thinkfluencers in your company.

How do I give a user Thinkfluencer status?

  1. Go to the Manage Users tab

  2. Search for the user you would like to make a Thinkfluencer

  3. Click into their user profile and click on edit

  4. Once you’re in the edit profile page, click yes on the checkbox that marks a user as a Thinkfluencer

  5. Save the profile

  6. The user will now appear on the platform as a Thinkfluencer with a blue tick on their profile

What is nudge user? How can I use it?

  • Nudge User - This lets you nudge a user who has yet to log in to their account on Tigerhall. If you nudge a user, they will receive an email prompting them to log in to their account and complete their login process.

  • You can use two options to nudge users:

  1. You can click on the “Nudge all Inactive Users” button to nudge all the users who haven’t logged in yet

  2. Alternatively, you can nudge a single user by clicking on the “Nudge” button against their status

Keep in mind that you can only nudge users every 24 hours

It is very hard to engage users who haven’t activated the accounts within the first month after launch. This is your prime time to utilize the nudge feature and make sure all users have logged in.

What is impersonate user?

This is a feature that you can use to experience the platform through the lens of a particular user, along with their permissions (if applicable) for 15 minutes. This feature is only accessible to organization admins. To use it:

  1. Go to the Manage Users page

  2. Click on the user you would like to impersonate

  3. Once you go into their profile, click on the “Impersonate User” button.

Please note that all actions you make on the platform will be published as the user being impersonated, and these actions will be recorded in the admin portal as you impersonating the user. For example, if org admin A makes a comment as impersonated user B, it will actually publish a comment as user B in the platform. It will also create a log in the audit log that Admin A commented while impersonating user B.