Stakeholder Groups

Last updated: March 1, 2026

The Stakeholder Groups page lets you view, create, and manage groups in the organization. You can access this through the left navigation bar on the Tigerhall web app.

Dynamic Groups allow you to create groups in Tigerhall based on a preset criterion. These groups will differ from the manual groups as they will constantly update based on the criteria provided to create the group.

Please note that to make full use of dynamic groups, you will need to have Directory Sync in place with Tigerhall.

Why should I create groups on Tigerhall?

Groups help you target your communication and content to specific audiences. This helps you provide a personalized experience to each set of users in your company based on their geography, team, hierarchy, or needs.

What are the different types of groups available on Tigerhall?

There are four different types of groups on Tigerhall:

  1. System Groups

    1. Includes all users in the organization. This group type is created by default and is not editable.

  2. Directory Sync Groups

    1. Any groups maintained in the organization’s directory will be onboarded into Tigerhall. This group type is created by default and is not editable.

  3. Dynamic Groups

    1. A dynamic group is created using a set of criteria. All users in the org who match the criteria will be added and those who don’t will be removed. For eg: if you add all the users belonging to the US region to a group and 10 users move to APAC, these 10 users will automatically be removed from the group as they do not match the set criteria.

  4. Static Groups

    1. A static group is a group created by manually adding users to the group. This list can be changed by manually adding or removing users to the group.

What is a dynamic group?

A dynamic group is a group created based on a set of criteria. This group will automatically refresh the user list based on any users who meet/don’t meet the set criteria. For eg, you can create a group of all users who report to John and are in the US who joined after 1 Apr 2024. This group can then be used for actions and content restrictions.

What's the difference between a static and dynamic group?

A static group is a group created by manually adding users to the group. This list can be changed by manually adding or removing users to the group.

A dynamic group is created using a set of criteria. All users in the org who match the criteria will be added and those who don’t will be removed. For eg: if you add all the users belonging to the US region to a group and 10 users move to APAC, these 10 users will automatically be removed from the group as they do not match the set criteria.

How to create dynamic groups?

To create a dynamic group, follow the steps below:

  1. Go to Tigerhall: The All-in-One Change Activation Platform

  2. Head over to the Admin Portal → Stakeholder Groups

  3. Scroll down to the Groups section and click on the “Create Group” button

  4. From here follow the steps to create a dynamic group. You can set your group name and conditions to create the group.

How to create static groups?

  1. After clicking the Create Group button, choose static Group.

  2. Add your Group Name

  3. Once you reach the group detail page, you can now add users to this group through a CSV or by manual selection.

Follow the naming convention below to manage user groups

[Org name]- Users - Group Name. For eg: Tigerhall - Users - Marketing Team

How do I ensure I have the latest data in the dynamic group?

Admins have the ability to set the refresh cycle based on their needs. We provide the following options:

  1. Hourly

  2. Every Six Hours

  3. Daily

  4. Weekly on Monday

  5. Weekly on Tuesday

  6. Weekly on Wednesday

  7. Weekly on Thursday

  8. Weekly on Friday

  9. Weekly on Saturday

  10. Weekly on Sunday

  11. Monthly

We have placed a refresh button on the group pages to allow admins to manually refresh a group to ensure you have the latest data. Further, we have also listed the last refresh date and time, along with the upcoming refresh date and time-based on the refresh cycle chosen by the admin.

What are group descriptions? Where are they used?

Add group descriptions to explain who the users in each group are. These descriptions help AI in the Creator Studio curate content for specific audiences. Make sure your description clearly covers the group’s role, department, function, or project to guide accurate content creation.

What are the different actions I can take for groups?

We provide the following tools to manage groups:

  1. Delete Group

    1. You can delete a group by selection on the Stakeholder Groups page or by clicking the archive icon inside the Group’s detail page.

  2. Archive Groups

    1. You can archive a group by selection on the Stakeholder Groups page or by clicking the archive icon inside the Group’s detail page.

  3. Export Group data

    1. You can choose to export data from all the groups in the organization (on the Stakeholder Groups page) or users who belong to a group (on the Group Detail page).

Deleting groups associated with an active action will result in breaking the action. Refrain from deleting groups but when you have to proceed with caution. Reach out to our support team at support@tigerhall.com when you aren’t sure.

How can I add/remove user(s) from a static group?

To add/remove user(s) from a static group, follow the steps below:

  1. Go to the static group’s detail page

  2. Click on “Add Users” to add users - here you can choose to add them by uploading a CSV or through manual selection

  3. To remove users simply select the users and click the “Remove from Group” icon.

In the case of adding users to a group, the user(s) must exist in the organization prior to adding them.

How can I nudge users inside a group?

What does the nudge user function do? Nudging a user sends them an email reminder to log in to their Tigerhall account. This is useful during the first few weeks of onboarding as you are getting users to log in to their accounts.

To nudge users inside a group,

  1. Go to the group’s detail page

  2. Here you have two options:

    1. You can choose to individually nudge the users by clicking the “Nudge” button on that user’s row

    2. You can click “Nudge Them” to nudge all the users in one click.

What are the criteria that I have available to set up dynamic groups?

Please note that the available criteria are highly dependent on the data integration done with Tigerhall using HRIS, ERP, or Excel files. The commonly available criteria used to create dynamic groups are as follows:

  1. Name

  2. Email

  3. Job Title

  4. Created At

  5. Country

  6. Region

  7. Office Code

  8. Cost Center Name

  9. Department Name

  10. Division Name

  11. Employee Type

  12. Preferred Language

  13. Employment Start Date

  14. Direct Manager

  15. Indirect Manager

  16. Group Membership

How can I edit a group's name?

Simply click on the Group Name inside a group’s detail page to edit it. You can click the check mark or click elsewhere on the screen to save your changes.

Is there limit to how many groups I can create?

No, there is no limit, but we recommend streamlining it for easy use.

Can we create subgroups in Tigerhall?

Even though you can create as many groups under an Org as you deem fit, you cannot create subgroups on Tigerhall.