Technical setup and onboarding

Onboarding Tigerhall involves a handful of technical steps, most of which sit with your IT team rather than with whoever runs your learning programs.

What needs doing

Directory sync — so accounts are created and removed in line with your own directory. See Directory sync.

Single sign-on — so people sign in with their existing work credentials. See Setting up single sign-on.

Network allowlisting — so Tigerhall is reachable from your corporate network.

Microsoft Teams — if you use Teams, installing the Tigerhall app organization-wide rather than leaving people to add it themselves. See Setting up Tigerhall for Microsoft Teams.

Install Teams for everyone, not person by person

The Teams app can be installed for your whole organization in one step. Doing that instead of asking each person to add it themselves removes the single biggest source of drop-off — people never getting round to it.

The relevant part of the Microsoft 365 configuration guide is the section on preinstalling apps for your users.

Reference documents

Three documents support this work:

Enterprise Ready — Tech Setup covers directory sync, SSO, allowlisting and related topics.

Tigerhall M365 IT Admin — Configuration and Rollout Guide covers adding the Tigerhall app in Teams for the whole organization.

Installing Tigerhall for MS Teams is written for end users, and is worth circulating if you are leaving people to install it themselves.

Your Customer Success Manager can supply the current versions.