Statistics

The Statistics page shows how your organization is using Tigerhall — who is active, what they are consuming, and how they are progressing.

Statistics are organization-wide. For reporting scoped to a single program, use the report builder inside that initiative.

Statistics are only available on the web. There is no mobile equivalent.

Three things to know before reading the numbers

The time filter does not apply to everything. The three tiles above the filters always show data from when your organization was created to now. Everything else respects the selected period.

The filter stops partway down. The filter at the top of the page applies to all tables up to and including the point where Action Statistics begins.

The page is slow by design, not broken. It carries a lot of data and some tables take time to appear. A table that has not rendered yet is usually still loading.

Moving around

Rows are clickable and take you to the relevant page — an action row opens the action, a user row opens their profile, a group row opens the group.

What the main figures mean

Number of Active Users — people who have signed in. Nobody is expected to sign in daily, so this will be lower than your total user count and that is normal. It is worth watching closely in the first month after launch, when habits are forming.

Average Time Spent — average minutes an active user spends in Tigerhall. The benchmark is around 30 minutes per user per week. Content is deliberately short, at five to ten minutes a piece, so the goal is time spent well rather than time spent at length.

Average Content Pieces Consumed — how many pieces active users get through on average. A sustained downward trend usually means the content on offer has stopped matching the audience. Your Customer Success Manager can help review the selection.

User Leaderboard — the ten most engaged people in your organization or selected group.

Statistics and archived users

Archived users are hidden from Statistics. If your figures drop without an obvious cause, check whether people have been archived. See Managing users.

Exporting

Statistics exports are recorded in the audit log. See The audit log.