Managing users

The Manage Users page lists everyone in your organization, and is where you add people, edit their details and manage their access.

Adding users

There are three ways to add people.

Import a CSV — download the sample file, fill it in using the format given, and upload it. Best for adding a lot of people at once.

Add a single user — fill in their details and add them.

Send an invite link — copy the invitation link and send it out. Recipients get an email inviting them to join your organization.

User statuses

Enabled — the account has access. This says nothing about whether the person has ever signed in.

Archived — the account has no access to the platform. The user is not deleted, so access can be restored.

Nudging people who have not signed in

Users who have never logged in can be nudged by email, prompting them to complete sign-in.

You can nudge everyone who has not logged in using Nudge all Inactive Users, or nudge people individually.

Archiving versus deleting

Archiving removes access without removing the user. Their data is hidden from Statistics and the Report Builder, and access can be restored later. Archive from the individual user's profile.

Deleting removes the user and their data from the organization.

Deleted usage data cannot be recovered. Deleting a user permanently breaks the historical record connecting their activity to your organization's reporting.

If deletion or archiving is blocked

A user who owns or edits an initiative cannot be archived or deleted until that role is handed over. See Removing a user who owns an initiative.

Other things you can do to a user

Add to a group — the group must already exist.

Edit their information — profile details and images, Thinkfluencer status, and whether they can host livestreams.

Moving around the page

Rows are clickable. Selecting a user row opens their profile; selecting an action row opens that action.