Creating external resources

An external resource is a link to something hosted outside Tigerhall — an article, a tool, or a file in your organization's own repository.

External resources follow the standard creation flow described in Creating content. This page covers what is specific to them.

The link

The resource is defined by the URL members are sent to. There is no file to upload and no media to process, so external resources are the quickest content type to create.

Check the permissions on the link. Tigerhall controls who can see the external resource entry, but not who can open what sits behind it. Make sure access to the linked file matches the topics you have selected, or members will find a resource they cannot open.

Requesting approval

An organization admin can request approval for an external resource directly, without saving it as a draft first.

How members complete it

An external resource is marked complete when the member opens it. In a trail, opening the resource completes that step.

Because completion is recorded on opening rather than on finishing, an external resource records engagement with the link, not with what is behind it.