Directory sync

Directory sync keeps Tigerhall's user list aligned with your organization's own directory — Active Directory, Entra ID, Okta or similar. People arriving, leaving or changing role are reflected in Tigerhall without anyone maintaining a list by hand.

Setting it up

Contact your Tigerhall Customer Success representative, who will provide a setup link. Your IT team uses that link to configure your directory to sync with Tigerhall.

How it differs from SSO

These solve different problems and are often confused.

Single sign-on is about authentication — how a person proves who they are when signing in. It relies on a trust relationship between Tigerhall and your identity provider, commonly using SAML or OpenID Connect.

Directory sync is about provisioning — which accounts exist at all, and what groups they belong to. It watches your directory for changes and applies them to Tigerhall.

SSO without directory sync means people can sign in, but accounts still have to be created. Directory sync without SSO means accounts appear automatically, but people still need a Tigerhall password.

Directory sync and licenses

These are not connected. Directory sync populates Tigerhall continuously and takes no notice of your license count.

License management tracks the maximum number of users your organization should have and when access expires. It does not block additional users from being added or from using the platform. What it does do is end access for everyone when the license expires.

So directory sync will not stop you exceeding your licensed number. Watch that separately.