Livestream Hub

What are Livestreams?

Livestreams are a tool that enables live interactions on the platform. Users who tune into a livestream can ask questions in the chat and use threads and reactions to engage in deeper conversations.

All livestreams are recorded and saved in your company content. Users can access the recording along with chat replays.

Why should I use Livestreams?

Some uses for livestreams include hosting knowledge-sharing or guest speaker sessions. They’re a great way of getting direct access to your team to discuss change and gather feedback across teams.

How do I create experiences for Livestreams?

For any Livestreams you host in your company, it is important to create experience cards for the same. This allows users to find the event, book their spot, and add it to their calendars. Make sure you have done this step at least a month before the event to provide your team with enough time to discover the event.

Click here to learn about creating experience cards for livestreams. Please note, the user who is added first in the guest speakers list is the name that will be displayed in the livestream player when live.

What are the various roles in Livestreams?

Guest Speakers are the speakers added to the experience card to speak in the livestream. They can:

1. Start the stream

2. End the stream

3. Add people into the stream once backstage/live

4. Remove people from the stream

Change Livestream details - title and groups you are streaming to

What are the Livestream Details?

Livestream details include the following:

1. Livestream Title

2. Guest Speakers - you can choose from anyone in the organization as a speaker for your livestream.

3. Topics - These decide the groups that will be able to access the livestream. Similar to other content on Tigerhall, you can choose to add additional groups or omit certain groups as well.

How do I test a livestream?

1. Go to Livestream Hub from the homepage.

2. Click on the “Test Livestream” button at the top.

3. You will be guided to provide camera and microphone access.

4. Check if your connectivity, camera, microphone, and other settings are working perfectly.

5. Once done, click on end stream.

This tool is a great way to check your connection and the flow of a livestream without having to create an ad-hoc livestream or experience cards. The test livestream videos will not be published in the app and hence won’t be accessible by anyone.

How do I start a Livestream from an existing experience on the web app or MS Teams?

There are four different access points to starting a livestream from an experience card:

1. The content card inside the Admin Portal → Experiences tab.

2. The content card from the Calendar or the Upcoming Experiences sections of the platform.

3. As soon as you create an experience card for a livestream, you will be prompted to enter backstage.

4. The “Start” button on the Homepage under the Upcoming Experiences section. Choose from the ‘Existing Experience’ dropdown once the side panel opens up.

Once you have entered Livestream Hub through one of the above methods:

1. Check the pre-filled Livestream details and make any edits if you would like to do so.

2. Clicking Next takes you to Backstage. Please provide audio and video permissions to Tigerhall at this stage.

3. Ensure the audio and video of all speakers on the livestream are working.

4. Once ready, click Go Live Now!

How do I start a Livestream from an existing experience on the mobile app?

1. Open the Tigerhall Mobile app. If you don’t have it downloaded, please follow the instructions on our support page.

2. On the Homepage, under “Upcoming Experiences,” you can click into the Livestream Hub through the “Start Livestream” button.

3. Alternatively, you can go to your Profile → Settings icon (top right) → Livestream Hub section under the General tab

4. Choose the livestream you are about to host from the “Selecting an Existing Experience” dropdown.

5. In the next step, check the pre-filled Livestream details and make any edits if you would like to do so.

6. Click Next to go backstage. Here, you can view the camera settings and the positioning of all speakers before going live.

7. Click on “Go Live” once you are ready.

How do I start an ad-hoc Livestream on the web app or MS Teams?

1. On the homepage, under the Upcoming Experiences section, you will find a button to open the Livestream Hub.

2. Choose “Start an Instant Livestream”

3. Clicking on that will lead you to the Livestream Hub, where you can fill out Livestream details.

4. Clicking Next takes you to Backstage. Please provide camera and microphone access to Tigerhall at this stage.

5. Ensure the audio and video of all speakers on the livestream are working.

6. Once ready, click Go Live Now!

How do I start an ad-hoc Livestream on the mobile app?

1. Open the Tigerhall Mobile app. If you don’t have it downloaded, please follow the instructions on our support page.

2. On the Homepage, under “Upcoming Experiences,” you can click into the Livestream Hub through the “Start Livestream” button.

3. Alternatively, you can go to your Profile → Settings icon (top right) → Livestream Hub section under the General tab

4. Click on the “Set up a Livestream” button.

5. In the next step, fill out the Livestream details.

6. Click Next to go backstage. Here, you can view the camera settings and the positioning of all speakers before going live.

7. Click on “Go Live” once you are ready.

How to give audio and video permissions to Tigerhall in browser?

For Google Chrome, Edge, Firefox:

1. Go to your browser settings by clicking the three dots on the top right, and then click on Settings

2. Click on Privacy & Settings

3. Click on Camera → Enable for Tigerhall

4. Click on Microphone → Enable for Tigerhall

For Safari:

1. On the top navigation, click on Safari

2. Select Settings

3. Under the Websites tab

4. Click on Camera → Enable for Tigerhall

5. Click on Microphone → Enable for Tigerhall

Can I share screen on a Livestream?

Yes, you can use the Livestream functionality on the web app to share your screen. This feature is not available to those streaming from the mobile app.

What are the settings available to me for a Livestream on the web app?

1. Video input: Choose your desired video input using the settings icon at the bottom of the livestream player.

2. Audio input: Choose your desired audio input using the settings icon at the bottom of the livestream player.

3. Screen share: Choose between the entire screen, a window, or browser tabs you would like to share from your desktop.

How many guest speakers can I add on Livestreams?

You can add a maximum of 6 speakers (including yourself as the host) to a Tigerhall Livestream.

Pre-Livestream Checklist

Pre-Livestream Checklist

• Create an experience card 14 days before the event.

• You can edit experience information until the date of the livestream. To do so, please use the Experiences tab in the Admin Portal.

• Inform the Tigerhall team if any users are joining from China.

• Ensure that all users participating in the livestream have activated their accounts by logging in at least once within the last 3 months.

• Conduct a trial run with the speakers using the Test Livestream option at least a week before the livestream.

  1. All speakers in the livestream need to have given Tigerhall camera and microphone access to their web or mobile device, which is being used for the livestream.

• All speakers must use the same wifi or data connection in the dry run as they will on the event day.

• Do not click on any notifications that come on your mobile while you’re live.

• Do not background the mobile app or close it when live.

• If you are live-streaming to particular groups, make sure to double-check the selected groups.

• If using the mobile app to stream, make sure you have the latest mobile app version downloaded.

• If you are facing any technical difficulties once you go live, kindly check with Tigerhall support before ending or restarting the livestream.

Can I switch between streaming from mobile and web app?

Yes, you can seamlessly switch between streaming from the web and mobile apps on the same account. Once you move to the desired platform, you will see a prompt to switch to the mobile/web app. Clicking yes will log you into the new platform and out of the previous platform in use.