Content approval workflows

Approval workflows require content to be reviewed before it goes live. They are switched on per organization in settings. When they are off, content publishes without review.

Requesting approval

From a content piece, choose Request Approval. You can add a message to give the approver context.

Only people holding the Content Approver role in this initiative appear in the approver list. If someone you expect is missing, they need that role in this initiative.

Auto-acknowledge for publishing

The request includes an Auto-acknowledge for publishing option. With it selected, approved content publishes automatically on its scheduled date. Without it, publishing requires a manual acknowledgement after approval.

How approval resolves

Every assigned approver must approve before the content moves to Approved.

A single rejection rejects the content, even if other approvers have already approved it.

Approvers can leave a message with either decision. Creators see this as feedback.

Approving your own content

If you are listed among the approvers, your own approver slot is marked approved automatically.

• If you are the only approver, the content publishes immediately on submission, or is scheduled if it has a future release date

• If there are other approvers, your slot is approved and the request goes to the rest

The approvals queue

The approvals page lists content awaiting review.

Content approvers see only content assigned to them. Organization admins see the full queue, and can narrow it to items assigned to them where they hold an approver-eligible role in the initiative.

Content can be approved or rejected in bulk from this page. Approved items move to their next status, Published or Scheduled. Rejected items move to Rejected.

After a decision

Approved — the creator is notified. Editing approved content cancels the approval, and the edited content must be resubmitted.

Rejected — the creator is notified and can edit and resubmit.

Two behaviors worth knowing

Editing unpublished content resets it to draft. If you edit a piece that has not yet been published, its publication status returns to draft and it needs to go through approval again.

Comments are removed at publication. Comments left on a content piece during review are deleted once the content is published. Review discussion does not carry through to the published piece.

Notifications

Notifications are sent when you are assigned as an approver, and when your content is approved or rejected.